Auberge de Savièse

Gentile Camilla,La ringraziamo di cuore per la sua splendida recensione! Siamo felici di sapere che ha apprezzato la nostra fonduta e che sia stata la migliore del suo viaggio tra Svizzera e Francia. È un grande onore per noi!Ci fa anche molto piacere sapere che il suo amico a quattro zampe sia stato ben accolto e che abbia trovato il nostro servizio cordiale e attento. Cerchiamo sempre di offrire un’esperienza autentica e piacevole ai nostri ospiti.Speriamo di rivederla presto per un’altra deliziosa fonduta!Cordiali saluti,Santiago Hernandez

Gentile Azienda, Grazie per le sue parole! Siamo felici che abbia apprezzato la nostra cucina e l'atmosfera accogliente del nostro ristorante. La soddisfazione dei nostri ospiti è la nostra più grande ricompensa. Speriamo di rivederla presto per offrirle un'altra esperienza gustosa e piacevole!Cordiali saluti,Santiago Hernandez

Dear Etienne,Thank you for taking the time to share your experience. We’re delighted to hear that you found our service friendly, and we will gladly pass your kind words on to our team.That said, we are sincerely sorry to learn that your visit to the Auberge de Savièse did not meet your expectations, especially in comparison with another fondue restaurant you visited. We fully understand that tastes and preferences can vary, particularly when it comes to a dish as traditional and personal as fondue.However, we find the rating of 1 out of 5 for our cuisine entirely unjustified, given the quality of our ingredients and the dedication of our staff. We are committed to using only top-quality products, all bearing AOP and IGP certifications, and sourced directly from small, trusted Swiss producers with whom we have worked for many years — producers who are regularly praised by our customers. As for the bread, it is made fresh daily by an artisan baker specifically for fondue. Tradition, however, dictates that the bread be left to dry slightly so it better adheres to the melted cheese — a detail that may differ from what some guests are used to.While you may have think ordered the "same" dishes in both restaurants, it’s important to note that no two fondue recipes are ever truly identical. Each establishment uses its own unique blend of cheeses, proportions, and preparation methods, which can result in very different textures and flavors.We can assure you that our fondue is prepared using authentic, time-honored methods, without any excess starch or flour. That said, we acknowledge that every guest may have personal preferences regarding flavor and texture.Despite your disappointment, we hope you retain some positive memories of your stay in Geneva.Sincerely,Santiago Hernandez