Monument pizza & grill

Dear Adriana! It is impossible that the pommes were not freshly baked as you state, and …Dear Adriana! It is impossible that the pommes were not freshly baked as you state, and precisely because every dish is prepared fresh and to order because we are not McDonald's to keep the food ready or semi-ready. As for the Zagreb steak, we cannot accept this criticism either, because we change the oil in the fryers 2-3 times a day, depending on the amount of fried portions, while in most restaurants this is done only a few times a month. The dish can only be more or less fried, which ultimately determines the color of the dish. The only thing we can point out is that the dish was waiting for you ready for 10-15 minutes, and you should be aware that after packaging it may not have the same taste, freshness and quality as when you get it on the plate. We would like to emphasize that this is the first negative review of Zagreb steak since the ownership structure of the restaurant was changed two years ago, and every day we deliver dozens of portions of Zagreb steaks, which are always consumed with pleasure. If you were already not satisfied with your portion, we are sorry that you did not call or return the dish so that we could check on the spot whether there is anything objectionable, and in that case you would receive new dishes in a short time. P.S. We also regret that you didn't feel like "scrolling" a little further than the first 4-5 reviews to make sure that negative reviews of our dishes are extremely, we repeat, extremely rare, but mostly related to prices and longer delivery times due to the volume of work we have. And all of this is best confirmed by a rating of 4.5, which is extremely demanding to achieve and maintain. (If you don't believe it, study a little of the above and you will see how much effort and effort is behind it). Thanks for calling!More