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Response from the owner
4 mesi fa
Dear Thomas, We are truly sorry that your experience did not meet your expectations. We take your feedback very seriously. While we hold ourselves to high standards of service, such situations are extremely rare, and we are taking steps to ensure they do not happen again. Our hot chocolate is prepared in the Italian tradition, using 70% pure dark chocolate, simply melted and emulsified to achieve a rich and velvety texture. Rest assured that no additional ingredients are added to this recipe as you mentioned. We carefully select high-quality ingredients, both for our beverages and our cuisine. It is therefore with regret that we see this rating impacting the collective efforts of our entire team, based on a single experience with this hot drink. We are committed to providing a warm welcome and an experience that reflects our values. We sincerely hope to have the opportunity to welcome you again and demonstrate this to you. Looking forward to welcoming you back to La Maison, under the sun and with our warm hospitality. Best regards, Olivier MAUHIN Communication & Marketing Manager, La Maison