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Response from the owner
un anno fa
Dear Elisa,Thank you for sharing your impressions. We are glad that you recognized the spaciousness of our rooms. We renew our spa facilities seasonally so that we can offer our guests the best quality during the entire year. When you booked, we clearly pointed out that the sauna does not operate in the summer. The kitchens in the apartments are equipped with basic utensils and maintenance products, and our staff is always available to help the guests and to regularly replace the dishes. Regarding the pool, we regularly carry out maintenance, and our high hygiene standards are there to ensure that our guests have a safe environment to use. The smell of chlorine is completely normal in the pools, especially in the indoor pool. Regarding the communication with our colleague, there was a misunderstanding. The colleague wanted to say that nothing was open to eat in the local area because it was late, so he offered you several restaurants in the city that were open, and he also suggested that he would call a taxi for you. We are sorry that you had a bad stay. I believe that open communication on your part could have solved all the problems and made your stay better, because we do care a lot about the guests. Kind regards, Aparthotel Plat staff
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